01 Starting point
How it worked before
Everything about commercial roof assessments depended on one form working perfectly. What visitors should do if it failed was never written down.
CS-19 · Inquiry intake and routing
A tested fallback for commercial roof assessments contact
Day to day with commercial roof assessments, the plan for a bad day is written down and tested.
02 The problem
What it cost the team
For commercial roof assessments, visitors hitting an error scavenged the footer for alternatives. Staff had no routine check, so a failed form could go unnoticed for days.
03 What we built
The specified works
The contact page now presents an alternative method, a meaningful error message and the details worth including in any follow-up. Delivery checks cover the fields for building use, roof type and site location and the exact destination the live form uses.
Where this sits on our plans
Schedule of items4
- S-01Alternative contact method
- S-02Useful failure message
- S-03Form delivery check
- S-04Staff escalation contact
04 Timeline
20 working days, approval to handover
20 working days after content approval, including staff review and handover.
Content approvedDay 0
20 working daysafter content approval, including staff review and handover
HandoverDay 20
05 What changed
The as-built result
Day to day with commercial roof assessments, the plan for a bad day is written down and tested.
I asked what happens when the commercial roof assessments form fails, and the answer became a feature. That is the right response to that question.
Questions about this build
How long did this build take?
20 working days after content approval, including staff review and handover.
What did the business have before?
Everything about commercial roof assessments depended on one form working perfectly. What visitors should do if it failed was never written down.
What did the build include?
The contact page now presents an alternative method, a meaningful error message and the details worth including in any follow-up. Delivery checks cover the fields for building use, roof type and site location and the exact destination the live form uses. The items used were: alternative contact method, useful failure message, form delivery check, staff escalation contact.
Which plan covers this kind of work?
Instant quote request tool is included on every plan. Managed hosting, nothing itemised is included on every plan. Plans start at $127 a month, with a $697 build fee invoiced only after launch.
Related sheets
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Services behind this build
- Roofing quote form website integrationInstant roofing quote request forms built into your website and integrated directly with your CRM, by API, Zapier or Make.
- Commercial roofing website designWebsite design for commercial and low-slope roofing contractors, built for facilities managers and property portfolios, not homeowner searches.
Your sheet next
See how a build like this would work for your roofing company
A live walk-through of the site you would get, on your screen. Plans from $127 a month, the $697 build fee invoiced only after launch.