01 Starting point
How it worked before
After submitting the commercial roof assessments form, visitors landed back on the homepage with no acknowledgment. Whether the message had arrived was anyone's guess.
CS-04 · Inquiry intake and routing
Receipt, next step, reassurance for commercial roof assessments
When it comes to commercial roof assessments, both sides now share the same picture: the inquiry is received, the next step is stated and corrections have a clear route.
02 The problem
What it cost the team
With commercial roof assessments, uncertainty bred duplicates and reassurance calls. Staff reconciled repeated messages and calmed callers instead of progressing the original requests.
03 What we built
The specified works
A dedicated confirmation page now summarizes the request and explains the route to an assessment discussion with the roofing estimator. The acknowledgment email sets out how to correct any detail and when to expect a response based on business hours.
Where this sits on our plans
Schedule of items4
- S-01Confirmation page
- S-02Acknowledgment email
- S-03Correction contact
- S-04Business-hours guidance
04 Timeline
25 working days, approval to handover
25 working days after content approval, including staff review and handover.
Content approvedDay 0
25 working daysafter content approval, including staff review and handover
HandoverDay 25
05 What changed
The as-built result
When it comes to commercial roof assessments, both sides now share the same picture: the inquiry is received, the next step is stated and corrections have a clear route. Duplicate-chasing has largely disappeared from the morning routine.
For commercial roof assessments, the silence after sending is gone. Commercial roof assessments submitters know we have their message and what we will do with it.
Questions about this build
How long did this build take?
25 working days after content approval, including staff review and handover.
What did the business have before?
After submitting the commercial roof assessments form, visitors landed back on the homepage with no acknowledgment. Whether the message had arrived was anyone's guess.
What did the build include?
A dedicated confirmation page now summarizes the request and explains the route to an assessment discussion with the roofing estimator. The acknowledgment email sets out how to correct any detail and when to expect a response based on business hours. The items used were: confirmation page, acknowledgment email, correction contact, business-hours guidance.
Which plan covers this kind of work?
Instant quote request tool is included on every plan. Enquiries routed into your CRM is included on every plan. Plans start at $127 a month, with a $697 build fee invoiced only after launch.
Related sheets
Other case studies like this one
Services behind this build
- Roofing quote form website integrationInstant roofing quote request forms built into your website and integrated directly with your CRM, by API, Zapier or Make.
- Commercial roofing website designWebsite design for commercial and low-slope roofing contractors, built for facilities managers and property portfolios, not homeowner searches.
Your sheet next
See how a build like this would work for your roofing company
A live walk-through of the site you would get, on your screen. Plans from $127 a month, the $697 build fee invoiced only after launch.