01 Starting point
How it worked before
The commercial roof assessments page spoke to everyone and routed no one. Contact details were listed wholesale, with geography left as an exercise for the reader.
CS-11 · Inquiry intake and routing
Local answers for commercial roof assessments inquiries
Day to day with commercial roof assessments, inquiries arrive pre-addressed to the correct office.
02 The problem
What it cost the team
For commercial roof assessments, people rang the first number they spotted and sometimes repeated their story to a second colleague. Location details and the inquiry form had no connection to each other.
03 What we built
The specified works
Service descriptions and their local contacts are presented as one unit. Submissions arrive with the location attached, plus building use, roof type and site location, so the right team sees the right message.
Where this sits on our plans
Schedule of items4
- S-01Local contact panel
- S-02Location selection
- S-03Location-aware notifications
- S-04Business hours
04 Timeline
20 working days, approval to handover
20 working days after content approval, including staff review and handover.
Content approvedDay 0
20 working daysafter content approval, including staff review and handover
HandoverDay 20
05 What changed
The as-built result
Day to day with commercial roof assessments, inquiries arrive pre-addressed to the correct office. The transfer ritual has been replaced by a label the visitor applies themselves.
Our organization chart used to be the customer's problem. The commercial roof assessments page quietly handles the routing for them now.
Questions about this build
How long did this build take?
20 working days after content approval, including staff review and handover.
What did the business have before?
The commercial roof assessments page spoke to everyone and routed no one. Contact details were listed wholesale, with geography left as an exercise for the reader.
What did the build include?
Service descriptions and their local contacts are presented as one unit. Submissions arrive with the location attached, plus building use, roof type and site location, so the right team sees the right message. The items used were: local contact panel, location selection, location-aware notifications, business hours.
Which plan covers this kind of work?
One page per town or county served is included on every plan. Enquiries routed into your CRM is included on every plan. Plans start at $127 a month, with a $697 build fee invoiced only after launch.
Related sheets
Other case studies like this one
Services behind this build
- Multi-location roofing company websitesWebsite architecture for a roofing company with multiple branches or franchise locations, one consistent system with a page per location.
- Roofing local SEO service area pagesDedicated service area pages for every town a roofing company covers, built to rank against directory listings that carry no real content.
Your sheet next
See how a build like this would work for your roofing company
A live walk-through of the site you would get, on your screen. Plans from $127 a month, the $697 build fee invoiced only after launch.