F-02Case studies

Index
CS-20 · Changes and upkeep

Keeping commercial roof assessments maintainable after launch

When it comes to commercial roof assessments, maintenance knowledge is written down and owned internally.

01 Starting point

How it worked before

The previous site arrived without instructions. Maintaining the commercial roof assessments pages relied on the continued availability of one external person.

02 The problem

What it cost the team

With commercial roof assessments, staff avoided routine changes because nobody could say who approved them or how to check them. Staleness was safer than error.

03 What we built

The specified works

Documentation delivered with the site covers the page inventory, how to request updates, who to contact and a short exercise walking the path to an assessment discussion with the roofing estimator. An owner and backup are assigned for inspection access requirements and maintenance scope.

Schedule of items5

  1. S-01Page inventory
  2. S-02Maintenance notes
  3. S-03Backup reviewer
  4. S-04Form check instructions
  5. S-05Support contacts
04 Timeline

25 working days, approval to handover

25 working days after content approval, including staff review and handover.

05 What changed

The as-built result

When it comes to commercial roof assessments, maintenance knowledge is written down and owned internally. Cover during absence is a reading exercise, not an interview with former staff.

The commercial roof assessments pages are useful, but it is the notes that let us run them confidently. Someone else can step in for me without a single guess.

Hugh SherwoodWorks coordinator, agricultural building roofing firm Tacoma, Washington

Questions about this build

How long did this build take?

25 working days after content approval, including staff review and handover.

What did the business have before?

The previous site arrived without instructions. Maintaining the commercial roof assessments pages relied on the continued availability of one external person.

What did the build include?

Documentation delivered with the site covers the page inventory, how to request updates, who to contact and a short exercise walking the path to an assessment discussion with the roofing estimator. An owner and backup are assigned for inspection access requirements and maintenance scope. The items used were: page inventory, maintenance notes, backup reviewer, form check instructions, support contacts.

Which plan covers this kind of work?

Revisions and a client portal is included on every plan. Managed hosting, nothing itemised is included on every plan. Plans start at $127 a month, with a $697 build fee invoiced only after launch.

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See how a build like this would work for your roofing company

A live walk-through of the site you would get, on your screen. Plans from $127 a month, the $697 build fee invoiced only after launch.