F-02Case studies

Index
CS-18 · Changes and upkeep

Evidence for commercial roof assessments content decisions

With commercial roof assessments, content discussions now start from recorded evidence rather than impressions.

01 Starting point

How it worked before

The business received inquiries about commercial roof assessments but could not tell which service page had prompted them. Content decisions rested largely on recollection.

02 The problem

What it cost the team

When it comes to commercial roof assessments, traffic numbers existed, but they could not answer the only question that mattered: which page convinced someone to get in touch.

03 What we built

The specified works

Inquiries carry their source page with them, next to building use, roof type and site location. Reporting distinguishes real submissions from visits and never touches what people wrote.

Schedule of items4

  1. S-01Originating-page field
  2. S-02Service category
  3. S-03Inquiry reporting
  4. S-04Exclusion of sensitive message text
04 Timeline

15 working days, approval to handover

15 working days after content approval, including staff review and handover.

05 What changed

The as-built result

With commercial roof assessments, content discussions now start from recorded evidence rather than impressions.

Knowing where a commercial roof assessments inquiry began changed our review meetings. We discuss evidence now, not impressions.

Madeleine HalliwellBusiness manager, multi-site commercial roof maintenance company Harrisburg, Pennsylvania

Questions about this build

How long did this build take?

15 working days after content approval, including staff review and handover.

What did the business have before?

The business received inquiries about commercial roof assessments but could not tell which service page had prompted them. Content decisions rested largely on recollection.

What did the build include?

Inquiries carry their source page with them, next to building use, roof type and site location. Reporting distinguishes real submissions from visits and never touches what people wrote. The items used were: originating-page field, service category, inquiry reporting, exclusion of sensitive message text.

Which plan covers this kind of work?

Enquiries routed into your CRM is included on every plan. Researched articles every week is included on every plan. Plans start at $127 a month, with a $697 build fee invoiced only after launch.

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See how a build like this would work for your roofing company

A live walk-through of the site you would get, on your screen. Plans from $127 a month, the $697 build fee invoiced only after launch.