F-02Case studies

Index
CS-02 · Site structure and links

A phone-friendly route into commercial roof assessments

With commercial roof assessments, a visitor can go from the overview to a relevant inquiry without doubling back through the menu.

01 Starting point

How it worked before

Everything about commercial roof assessments was organized for desktop browsing. On smaller screens the route to an inquiry was buried under introductory text.

02 The problem

What it cost the team

When it comes to commercial roof assessments, people gave up partway through the menu or called simply to ask where things were. Even the team struggled to direct someone to the right page without a desktop in front of them.

03 What we built

The specified works

The mobile structure was flattened into a short path: an overview, inspection access requirements, maintenance scope and a prominently labeled inquiry button. Sections were resequenced to match the questions people ask first.

Schedule of items4

  1. S-01Mobile navigation
  2. S-02Short page sections
  3. S-03Visible contact action
  4. S-04Readable text sizing
04 Timeline

15 working days, approval to handover

15 working days after content approval, including staff review and handover.

05 What changed

The as-built result

With commercial roof assessments, a visitor can go from the overview to a relevant inquiry without doubling back through the menu. Staff also have one tidy page to share when helping someone away from a desk.

Directing someone to commercial roof assessments used to mean describing the menu over the phone. Now it is one link and one sentence.

Phyllis WilloughbyAssessment bookings lead, rooflight replacement contractor Reno, Nevada

Questions about this build

How long did this build take?

15 working days after content approval, including staff review and handover.

What did the business have before?

Everything about commercial roof assessments was organized for desktop browsing. On smaller screens the route to an inquiry was buried under introductory text.

What did the build include?

The mobile structure was flattened into a short path: an overview, inspection access requirements, maintenance scope and a prominently labeled inquiry button. Sections were resequenced to match the questions people ask first. The items used were: mobile navigation, short page sections, visible contact action, readable text sizing.

Which plan covers this kind of work?

Pages that open instantly is included on every plan. Instant quote request tool is included on every plan. Plans start at $127 a month, with a $697 build fee invoiced only after launch.

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See how a build like this would work for your roofing company

A live walk-through of the site you would get, on your screen. Plans from $127 a month, the $697 build fee invoiced only after launch.