F-02Case studies

Index
CS-09 · Reference content

Retiring the duplicate commercial roof assessments pages

For commercial roof assessments, there is now a home for the approved wording and a routine for keeping it true.

01 Starting point

How it worked before

The same commercial roof assessments details appeared on multiple pages. Updates reached some of them; the rest quietly went stale.

02 The problem

What it cost the team

Day to day with commercial roof assessments, callers quoted retired wording with total confidence. Staff could not answer safely without first asking which page the caller had open.

03 What we built

The specified works

Repeated content has been consolidated around a single maintained reference for inspection access requirements and maintenance scope. The handover names an owner, sets a review date and lists every place affected when something changes.

Schedule of items4

  1. S-01Content inventory
  2. S-02Consolidated reference
  3. S-03Review schedule
  4. S-04Change checklist
04 Timeline

10 working days, approval to handover

10 working days after content approval, including staff review and handover.

05 What changed

The as-built result

For commercial roof assessments, there is now a home for the approved wording and a routine for keeping it true. Duplicate pages no longer drift apart unnoticed.

I trust our commercial roof assessments content again, because I know where the approved wording lives and who is responsible for it.

Chloe KenilworthCustomer care coordinator, leisure center roofing contractor Worcester, Massachusetts

Questions about this build

How long did this build take?

10 working days after content approval, including staff review and handover.

What did the business have before?

The same commercial roof assessments details appeared on multiple pages. Updates reached some of them; the rest quietly went stale.

What did the build include?

Repeated content has been consolidated around a single maintained reference for inspection access requirements and maintenance scope. The handover names an owner, sets a review date and lists every place affected when something changes. The items used were: content inventory, consolidated reference, review schedule, change checklist.

Which plan covers this kind of work?

Weekly detail updates is included on every plan. One page per roofing service is included on every plan. Plans start at $127 a month, with a $697 build fee invoiced only after launch.

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See how a build like this would work for your roofing company

A live walk-through of the site you would get, on your screen. Plans from $127 a month, the $697 build fee invoiced only after launch.